BSB30120 – Certificate III in Business



This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.


This qualification can provide for the following specialisations:

  • Customer Engagement
  • Business Administration
  • Medical Administration
  • Records and Information Management
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
  • Customer Service Representative
  • Administrative Assistant
  • Medical Receptionist
  • Medical Secretary
  • Records Assistant

Total number of units = 13

6 core units plus
7 elective units

Core units
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication

Elective Units
To be selected depending on whether a particular specialisation is required.

The candidate may complete the general qualification, or specialise by completing all units from one of the following groups:

Group D for the Customer Engagement specialisation
Group E for an Business Administration specialisation
Group F for a Medical Administration specialisation
Group G for a Records and Information Management specialisation

Upcoming Courses

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